When the box arrived it was pretty banged up and one corner was split open. I installed it with little difficulty with the instructions but customer care came to the rescue without second guessing me or putting me through barrage of questions. Chair was installed. Thanks for delivering great customer service.Quality for the price exceeds my expectation. Very stable heavy and sturdy with multiple settings. It has a very good lumber support with good seat. You can slide the seat forward or backward depending on how much room you'd prefer. You can also lean it down. flat or up (not sure why). Arm rests are soft rubber yet not too soft. You can make those go down or up and expand outwards if you'd need to. The backrest can also be adjusted to your preference of much do you want it to lean back or forward. You can also adjust the height of the back rest.So, overall it is a great chair. Forbes rated this chair as the best budget friendly chair, the cloth version where I picked the leather version. It is indeed a good buy.