Trimmer arrived in box that was beat up with yards of tape - clearly the item was a prior return. Owners manual was missing. Trimmer would not work despite charging the battery. Trimmer was returned promptly with explanation that it did not work. UPS confirmed item was delivered and received by seller. The return process through Amazon was confusing and after several attempts to get it resolved, seller finally responded to my inquiry stating they had not received any information. I provided it again and the seller promptly issued the refund with an apology.