I bought this chair a couple of months ago to replace my old one, and it has everything I wanted. The seat is wonderfully soft and isn’t mesh or leather, which I absolutely didn’t want. The seat cushion is incredibly comfortable and maintains its shape perfectly. I’ve spent hours sitting in this chair and often forget how long I’ve been seated. That’s just how comfortable it is! The chair is super easy to assemble. I found the assembly process straightforward, The instructions were clear and at no point was I scratching my head. The chair is pretty heavy so do be careful. I was able to build this chair myself with not a lot of issues, it took me a good 30 to 60 mins to build, but I like to take my time with things. Also, all the tools you would need for the chair are included. The armrests are adjustable, though a bit hard, so I recommend getting arm pads. The seat reclines far back but can also be set straight, which is great for maintaining good posture. I also love the mesh back, which keeps me cool during the summer months. And the footrest—oh my gosh, the footrest! I searched everywhere for a chair with a footrest, and this one is perfect. It’s adjustable to fit your leg length, and the cover is removable for washing. The color is exactly what I was looking for. I almost chose the cream one, but the gray really caught my eye. While pink is trendy, finding the right shade can be tough. This chair’s gray is just what I wanted. The price is unbeatable, cheaper than other chairs I considered, and it has everything I was looking for. DON’T HESITATE—BUY THIS CHAIR!!!Now, about the customer service. I noticed some marks on my armrests, which really bothered me. I tried to brush it off, but it kept nagging at me. Since I was beyond the return or replacement period, I decided to take a chance and contact the seller, (I honestly didn’t expect much, but it was worth a shot). I asked if I could purchase the armrests separately to replace them. To my surprise, the seller responded quickly, and with no questions asked, offered to send me a new pair of armrests for free. I let them know I needed both of the arms to be replaced and was worried that would be a problem, but nope! They let me know that they were shipping both the arms. They arrived so quick even though I was told it would take 2 weeks, it was barely 1. I was overjoyed and moved to tears by their generosity. I honestly thought they would just say “tough luck.” I am beyond happy with my chair and the service I was provided. I highly recommend this chair, especially for their excellent customer service. If you’re still undecided, go ahead and buy it! You won’t regret it!